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Help NET - Customer Support System

 
Customer Support System created and powered by eSYNTAX that allows your company to provide, through the Internet, support to your clients for products/services acquired in an organized, documented, and efficient manner; all for a monthly rent for unlimited users and without mandatory term. Request information via our email info@esyntax.com.mx
 
Download our brochure, price structure, and conditions for details.
 

Characteristics

  • Adjusts to any computer and mobile device.
  • Interface in Spanish and English or one language.
  • Customization of the interface with your company's logo and corporate colors.
  • It is hosted on the server of your company's website.
  • Independent control panels for your company and clients.
  • Configuration of accounts, products/services, and related issues to provide support.
  • Open and close support Tickets and send files.
  • Browse Ticket history by status: Open or Resolved.
  • Ticket Filtering Open or Resolved by priority, product/service and subject.
  • Several users can interact with the same Ticket.
  • Each time a Ticket is open or answered, the interface indicates it with a sound and visualflicker and sends an email to those involved for their knowledge.
  • Ticket reports for monitoring your support executives and the service.

Benefits for your Clients

  • Centralized interface and accessible from anywhere in the world.
  • A single private communication channel for solving problems.
  • Simplicity so that your clients' users can request support in an organized and classified manner, have access to the Open or Resolved Tickets history and interact with them together.
  • Registration and documentation of each request and files sent/received. This converts support requests into a knowledge-base that helps users to use requests under the Resolved status as a reference to see how problems were resolved in the past.

Benefits for your Company

  • Offer significant added value to your clients, which strengthens their trust and loyalty.
  • Provide simple, organized, efficient, and quality customer support.
  • Simplicity so that the executives of your company provide support in an organized and classified manner, have access to the Open or Resolved Tickets history and interact with them together.
  • Several executives of your company can interact with the same Ticket until solving it.
  • Registration and documentation of each request and files sent/received. This converts support requests into a knowledge-base that helps your company executives to use requests under the Resolved status as a reference to see how problems were resolved in the past.
  • When eSYNTAX develops updates and/or additional functionalities, they integrate with your server. No additional charge to your monthly rent!
  • Permanent training to your support staff in the interface. Without extra cost!

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