Help NET - Customer Support System

Characteristics

• Adjusts to any computer and mobile device.
• Interface in Spanish and English or one language.
• Customization of the interface with your company's logo and corporate colors.
• It is hosted on the server of your company's website.
• Independent control panels for your company and clients.
• Configuration of accounts, products/services, and related issues to provide support.
• Open and close support Tickets and send files.
• Browse Ticket history by status: Open or Resolved.
• Ticket Filtering Open or Resolved by priority, product/service and subject.
• Several users can interact with the same Ticket.
• Each time a Ticket is open or answered, the interface indicates it with a sound and visualflicker and sends an email to those involved for their knowledge.
• Ticket reports for monitoring your support executives and the service.

Benefits for your Clients

• Centralized interface and accessible from anywhere in the world.
• A single private communication channel for solving problems.
• Simplicity so that your clients' users can request support in an organized and classified manner, have access to the Open or Resolved Tickets history and interact with them together.
• Registration and documentation of each request and files sent/received. This converts support requests into a knowledge-base that helps users to use requests under the Resolved status as a reference to see how problems were resolved in the past.

Benefits for your Company

• Offer significant added value to your clients, which strengthens their trust and loyalty.
• Provide simple, organized, efficient, and quality customer support.
• Simplicity so that the executives of your company provide support in an organized and classified manner, have access to the Open or Resolved Tickets history and interact with them together.
• Several executives of your company can interact with the same Ticket until solving it.
• Registration and documentation of each request and files sent/received. This converts support requests into a knowledge-base that helps your company executives to use requests under the Resolved status as a reference to see how problems were resolved in the past.
• When eSYNTAX develops updates and/or additional functionalities, they integrate with your server. No additional charge to your monthly rent!
• Permanent training to your support staff in the interface. Without extra cost!